Privacy Policy

Velvet Spins › Privacy Policy

This Privacy Policy describes how Velvet Spins Casino (“Velvet Spins”, “we”, “us”, or “our”) collects, uses, stores, and discloses your personal information when you access or use our website (https://velvet-spins.org/) and related online casino services. This policy is aimed at users residing in Australia and is designed to ensure compliance with all applicable data protection and privacy laws.

1. Information We Collect

Velvet Spins Casino collects personal and non-personal information to provide and improve our services. The types of information we may collect include:

Personal Identification Information: Name, date of birth, address, email address, phone number, and identity verification documents.
Account and Transaction Information: Usernames, account numbers, transaction details, deposit and withdrawal history.
Device and Usage Information: IP addresses, browser type, device identifiers, operating system, access times, and browsing activity on our website.
Cookies and Tracking Technologies: We use cookies and similar technologies to collect information about your interactions with our website, including preferences and navigation patterns.
Correspondence: Any communications you send to us, including support queries and feedback.

2. How We Use Your Information

We use your personal information for the following purposes:

To create, manage, and maintain your account with Velvet Spins Casino.
To process deposits, withdrawals, and other transactions.
To verify your identity and comply with legal obligations, including anti-money laundering (AML) and know your customer (KYC) requirements.
To provide customer support and respond to your inquiries.
To offer and improve our website, products, and services.
To personalize your user experience and provide relevant content.
To monitor and analyze website usage and trends for security and operational purposes.
To prevent fraud, abuse, and other illegal or prohibited activities.
To comply with applicable laws, regulations, or legal processes.

3. Legal Basis for Processing

We process your personal information based on one or more of the following legal grounds:

Your explicit consent, where required.
Performance of a contract to which you are party (e.g., providing gaming services).
Compliance with legal obligations (e.g., AML/KYC regulations).
Legitimate business interests, provided that such interests do not override your fundamental rights and freedoms.

4. Disclosure of Your Information

Velvet Spins Casino may disclose your personal information to the following categories of recipients, only as necessary and in accordance with applicable law:

Service providers who assist in operating our website and conducting business activities (e.g., payment processors, IT support, analytics providers).
Regulatory authorities, law enforcement agencies, or government bodies, as required by law or to protect our legal rights.
Other third parties with your explicit consent or as otherwise permitted by law.

All third parties are required to handle your information in a manner consistent with this Privacy Policy and to implement appropriate security measures.

5. International Data Transfers

Your personal information may be processed or stored in locations outside Australia. We take all reasonable steps to ensure that any transfer of your data to third parties or service providers in other jurisdictions provides an adequate level of data protection as required by applicable Australian privacy laws.

6. Data Security and Retention

We implement technical and organizational measures to safeguard your personal information against unauthorized access, loss, destruction, or disclosure. These measures include secure servers, encryption, access controls, and regular security assessments. Your personal data is retained only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Once your data is no longer required, it will be securely deleted or anonymized.

7. Your Rights and Choices

As an Australian resident, you have the following rights regarding your personal information:

The right to access the personal information we hold about you.
The right to request correction of inaccurate or incomplete information.
The right to request deletion or restriction of your information, subject to legal and regulatory requirements.
The right to withdraw consent where processing is based on consent.
The right to lodge a complaint with the relevant data protection authority.

To exercise any of these rights, please contact us using the information provided below. We may require verification of your identity before processing your request.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website, analyze site usage, and deliver tailored content. You may manage or disable cookies through your browser settings; however, some features of the site may not function properly if cookies are disabled. For more details, please refer to our Cookie Policy.

9. Children’s Privacy

Velvet Spins Casino does not knowingly collect or process personal information from individuals under the age of 18. Our services are intended strictly for users of legal gambling age. If we become aware that a minor has provided us with personal information, we will take steps to delete such data promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. Any modifications will be posted on this page with a revised effective date. We encourage you to review this policy regularly to stay informed about how we protect your information.

11. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data protection practices, please contact us at: [email protected]

This Privacy Policy is effective as of 1 June 2024.